Jobs

Sales Assistants - CHQ & Glasthule
Full time and part time

We are looking for passionate and enthusiastic Sales Assistants to join our team in our CHQ and Glasthule shops. Our Sales Assistants are vital to the running of a store, so you’ll always be kept busy.

Responsibilities include:

• Welcoming customers into the store and ensuring a high-level of customer service throughout their customer journey.
• Fluency in the till and computer systems
• Take in deliveries, stock shelves and maintain the appearance of the store
• Undertake all tasks assigned to you by management
• Ensure accurate stock levels are maintained
• Assist with merchandising and displays to a high standard

Requirements:

• Warm, vibrant & enthusiastic with excellent customer service skills
• Passionate about wine, spirits and beer
• Sales focused and hard working
• This is a full time role - must have the flexibility to work a varied schedule from Monday to Saturday
• Lifting and physical work is required

Please submit applications by email to Stefania Ghido stefania@mitchellandson.com

----------------------------

Customer Service & Administrative Support

We are currently hiring a Customer Service Agent who will be based in our Sandyford location. If you enjoy helping others and have great communication skills, this could be a great role for you!

You will be the first point of contact for incoming customer service queries so it is important to be friendly and amiable as well as having knowledge of company operations and our product range.

• Respond to customer queries that come in by phone, email, web chat and social media
• Raise tickets for issues that cannot be immediately resolved
• Ensure that tickets are resolved in a timely manner by the appropriate staff member
• Provide administrative support where necessary

Manage all service enquiries
• Investigating customer queries fully.
• Logging and ensuring all daily customer service contacts and queries received via telephone & email are worked through to resolution.
• Ensuring that customer receives order in a timely and efficient manner.
• Liaising with warehouse manager and sales managers in relation to orders and deliveries.
• Planning and communicating accurate delivery dates for stocked and non-stocked items.
• Rectify customer complaints or issues to the best of your ability in a timely and polite manner.
• Ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant individuals or teams.
• Providing weekly feedback to relevant teams internally. 

Please submit applications by email to Stefania Ghido stefania@mitchellandson.com